This Privacy Policy explains how Alpha Omega Monuments, Etc. LLC d/b/a Farris Media & Marketing Management (“Farris Media,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you use the Site, request a quote, place an order, upload materials, pay an invoice or deposit, join a mailing or text list, or otherwise communicate with us.
We and our providers may collect device and usage information, such as IP address, browser and device type, pages viewed, links clicked, referring pages, approximate location derived from IP address, timestamps, cookie identifiers, and diagnostic or security information.
We may receive information from a funeral home, family representative, organization, referral source, payment processor, shipping carrier, social platform, or other person involved in an order. If you provide information about another person, you represent that you are authorized to do so.
We may disclose personal information as reasonably necessary to service providers, contractors, printers, funeral homes, organizations, family representatives, fulfillment partners, professional advisers, insurers, auditors, financial institutions, legal representatives, government authorities, successors in a business transaction, and other parties at your direction or with your consent.
Memorial orders may include sensitive family photographs and personal details. Upload only what is reasonably necessary for your order, and do not send highly sensitive identifiers or records unless we specifically request them through an approved secure process. Customer Materials may be accessible to personnel and partners who need them to perform the requested service. Public portfolio or promotional use occurs only as described in the Terms of Use and applicable authorization.
Order-related messages are transactional and may be necessary to complete your request. Promotional messages are optional. You may unsubscribe from marketing email using the link in the message or by contacting us. You may opt out of promotional text messages by replying STOP. Opting out of marketing does not prevent necessary communications about an active order, payment, proof, delivery, or customer-service request.
You may control nonessential cookies through the Site’s privacy choices or cookie settings control and through browser settings. Essential cookies needed for security, payment, uploads, fraud prevention, or core Site operation may not be disabled through the consent tool.
We retain personal information as reasonably necessary to fulfill orders, maintain business and tax records, preserve proof and approval history, provide support or reorders, enforce agreements, resolve disputes, protect the business, and comply with law. Customers should keep their own copies of final files and materials.
We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information. No system is completely secure, and we cannot guarantee absolute security.
You may request access to, correction of, or deletion of personal information we maintain about you, or ask to withdraw marketing consent. Depending on where you live and applicable law, you may have additional rights. We may need to verify your identity and authority. To appeal a decision, reply to our response with “Privacy Appeal” in the subject line and explain your concern.
The Site is intended for adults and is not directed to children under 13. If you believe a child has submitted personal information directly without authorization, contact us.
The Site may link to or integrate third-party services. Their privacy practices are governed by their own notices.
We may update this Privacy Policy as our practices, vendors, services, or legal obligations change. We will post the revised policy and update the date above.