These Terms of Use (“Terms”) govern your access to farrismedianmarketing.com and all purchases, uploads, quote requests, invoice payments, and other interactions made through it. The Site is operated by Alpha Omega Monuments, Etc. LLC d/b/a Farris Media & Marketing Management (“Farris Media,” “we,” “us,” or “our”). By using the Site or submitting an order, you agree to these Terms. If you do not agree, do not use the Site.
You must be at least 18 years old and able to enter a binding agreement. If you act for another person or organization, you represent that you have authority to provide instructions, submit materials, approve proofs, and bind that party to the order.
We provide custom design, memorial and obituary products, marketing materials, printing, photo enhancement, digital products, and related creative services. An online submission, quote request, or shopping-cart entry is not necessarily an accepted order. We may review specifications, materials, deadlines, availability, shipping requirements, and payment before accepting an order. Quotes may change if quantities, page counts, sizes, materials, shipping, deadlines, image counts, revisions, or other specifications change. Taxes, rush charges, delivery, and shipping may be additional unless expressly included.
You retain the rights you hold in materials you submit and grant Farris Media a limited, nonexclusive license to receive, store, edit, reproduce, print, transmit, and otherwise use them as reasonably necessary to quote, design, proof, produce, deliver, archive, and support your order. You represent that you have all permissions required to submit and use Customer Materials and are responsible for their accuracy and lawfulness. Do not upload Social Security numbers, financial-account credentials, medical records, or other highly sensitive information unless requested through an approved secure method.
You must carefully review every proof for names, dates, spelling, grammar, photographs, sequence, addresses, service information, colors, layout, and all other content. Submit revisions in one clear, consolidated list by the stated deadline. Production does not begin until we receive required approval and payment. Approval authorizes production as shown. Customer-supplied errors and requested changes discovered after approval may require additional fees, a new production timeline, and full reprinting costs.
Photo restoration and enhancement results depend on the quality and resolution of the original image. Screens, printers, papers, inks, fabrics, and substrates reproduce color differently; exact color matching is not guaranteed unless expressly agreed in writing and supported by an approved physical proof.
Fees, deposits, balances, taxes, rush charges, shipping, and other amounts are due as stated at checkout, on the quote or invoice, or in the customer agreement. Work may be paused and deadlines may change if payment, materials, feedback, or approval is late. No order will be printed, released, shipped, or delivered until the required balance is paid in cleared funds.
Turnaround and delivery dates are estimates unless expressly guaranteed in writing. Timelines begin only after we receive all required materials, cleared payment, and final approval. We are not responsible for delays caused by incomplete or late materials, late approvals, carrier disruption, weather, equipment failure, supply shortage, third-party platforms, force majeure, or events beyond reasonable control. Shipping charges are nonrefundable.
Customer Materials remain the property of their owners. Unless a separate written agreement transfers additional rights, Farris Media retains ownership of its preexisting materials, methods, templates, concepts, working and editable files, source files, production techniques, brand elements, and reusable design components. Upon full payment, you receive a limited license to use the final approved deliverable for the purpose stated in the order.
We will use customer work publicly in our portfolio, advertising, education, social media, or award submissions only as authorized by the applicable order form, release, customer agreement, or separate written permission.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM IMPLIED WARRANTIES THAT MAY LEGALLY BE DISCLAIMED. OUR TOTAL LIABILITY ARISING FROM A PARTICULAR PAID ORDER WILL NOT EXCEED THE AMOUNT ACTUALLY PAID TO FARRIS MEDIA FOR THE AFFECTED PRODUCT OR SERVICE. Nothing in these Terms excludes liability or remedies that cannot lawfully be excluded.
To the extent permitted by law, you agree to defend, indemnify, and hold harmless Farris Media and its owners, employees, contractors, and service providers from third-party claims, damages, and reasonable costs arising from Customer Materials, your lack of authority or permission, your violation of these Terms, or your unlawful use of the Site or deliverables.
These Terms are governed by the laws of the State of Tennessee. Before filing a claim, you agree to contact us and make a good-faith effort to resolve the matter informally for at least 30 days. Any court proceeding shall be brought in a court of competent jurisdiction serving Shelby County, Tennessee, unless applicable consumer law requires otherwise.
We may update these Terms by posting a revised version and changing the Last updated date. Changes apply prospectively unless law permits otherwise. If any provision is unenforceable, the remaining provisions remain in effect.