Refund & Return Policy

1.Custom Work Is Nonrefundable

Custom and personalized products and services are nonrefundable once work begins. This includes, without limitation, obituary and memorial programs, tribute books, photo restoration or enhancement, videos, banners, signs, portraits, cutouts, printed keepsakes, apparel, marketing materials, digital designs, rush work, and other products made or prepared to customer specifications.

2.Design Fees and Deposits

All design fees and deposits are nonrefundable. They reserve production capacity and compensate for consultation, scheduling, setup, research, file preparation, creative development, proof creation, administration, and work performed. A customer's delay, change of mind, event cancellation, failure to provide materials, failure to approve, or decision to use another provider does not make a design fee or deposit refundable.

3.Cancellation

You must submit a cancellation request in writing to [email protected]. If we receive the request before work begins, any amount paid above a stated nonrefundable design fee or deposit will be reviewed based on costs already committed, payment-processing charges where lawfully recoverable, supplies ordered, and the terms of the accepted quote or agreement. Once consultation, setup, scheduling, design, editing, ordering, printing, production, or other work begins, the order is nonrefundable. Nothing in this section limits a cancellation right that applicable law makes nonwaivable.

4.Proof Approval and Customer Errors

You are responsible for reviewing and approving the complete proof. Approval authorizes production exactly as shown. Refunds, free reprints, and returns are not available for customer-supplied errors, overlooked errors in an approved proof, low-resolution source images, incorrect instructions, late changes, color differences between screens and printed materials, or dissatisfaction with an element that appeared in the approved proof. Changes requested after approval require a new quote and may require full payment for reprinting or reproduction.

5.Damaged, Defective, or Incorrect Orders

If an item arrives damaged, materially defective, or materially different from the approved proof because of our verified production error, contact us within 3 business days after receipt. Include the order number, a description of the issue, clear photographs of the packaging and affected items, the quantity affected, and any carrier documentation. Keep all products and packaging until we provide instructions.

After review, our remedy may be correction, repair, replacement, reprint, reproduction, or another commercially reasonable solution. When timing makes a reprint or replacement impracticable, we may offer a partial or full refund for the verified affected item at our discretion and as required by law. The remedy does not extend to unaffected quantities or services. Do not return or discard products without written authorization.

6.Minor Variations Are Not Defects

Reasonable variations can occur in color, crop, placement, texture, paper, fabric, ink, finishing, and manufacturing. A screen is not a physical color proof. Minor variations that do not materially depart from the approved design or ordinary production tolerances are not defects and do not qualify for a refund, return, or free reprint.

7.Digital Products and Services

Digital files, downloads, proofs, editable-file services, photo work, and completed creative services are nonreturnable and nonrefundable once accessed, delivered, downloaded, reviewed, or performed. Editable or source files are not included unless expressly listed and paid for in writing.

8.Shipping and Delivery

Shipping, delivery, courier, and rush charges are nonrefundable. We are not responsible for delay caused by a carrier, weather, an incorrect or incomplete address, failed delivery attempt, recipient unavailability, or events outside our reasonable control. If tracking shows loss or carrier damage, contact us promptly so we can determine whether a carrier claim is available. A carrier delay does not automatically entitle the customer to a refund for a correctly produced custom order.

9.Returns

We do not accept returns of custom or personalized products unless we authorize the return in writing as part of resolving a verified company error or legal obligation. Authorized returns must follow the instructions and deadline provided. Unauthorized returns may be refused and do not create a right to a refund.

10.Chargebacks and Payment Disputes

Please contact us first so we can review the order and attempt a fair resolution. Filing a chargeback does not cancel the customer's obligations under an accepted agreement. We may provide the payment processor with the quote, invoice, communications, proof history, approval, production records, tracking, delivery confirmation, and this accepted policy.

11.Contact and Legal Rights

To report a problem, email [email protected] or call (901) 921-0110 and include your name, order number, delivery date, and supporting photographs. This policy is intended to operate to the fullest extent permitted by law and does not eliminate any remedy or warranty that applicable law does not allow a business to waive.